Last updated: September 21, 2026
This page explains how we ship your order, how to cancel it, and how returns, exchanges and refunds work at Tasnim Jewellery.
Shipping
Free shipping. We offer free shipping on all orders, to destinations worldwide. The price you see at checkout is the price you pay for delivery.
Processing time. Our pieces are prepared to order. Most orders ship within 10 business days of purchase. If your order will take longer, we will let you know.
Delivery time. Once your order has shipped, delivery typically takes about a week, depending on your destination, the carrier and local customs.
Tracking. As soon as your order ships, we will email you a tracking number so you can follow it to your door.
Country of origin. All products sold on this website are manufactured in India.
Packaging and carriers. We ship with reputable international carriers, and every piece is packed securely in a protective jewelry box. If your order arrives damaged or does not arrive, contact us right away and we will work with the carrier to resolve it.
Customs, duties and taxes. International orders may be subject to import duties, taxes or customs fees charged by your country. These charges, if any, are the customer’s responsibility and are not included in our prices.
Shipping address. Please check your shipping address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address supplied by the customer.
Need it sooner? Contact us before you order to ask about expedited processing. Additional charges may apply.
Cancellations
You can cancel an order before it ships by emailing contact@tasnimjewellery.com as soon as possible with your order number. Custom, personalized or engraved orders cannot be cancelled once production has begun.
Returns and Exchanges
Return window. You may request a return or an exchange within 15 days of the delivery date.
What qualifies. To be eligible, the item must be unused and in its original, unopened packaging with all accessories and documentation. Items that are defective, damaged on arrival or not as described are eligible even if they have been opened. Requests to return an item simply because you changed your mind are not accepted.
Custom and engraved items. Customized, personalized and engraved pieces are made specially for you, so they cannot be returned, refunded or exchanged once delivered.
Exchanges. Exchanges must meet the same conditions as returns, are subject to availability, and must be approved by us before you ship anything back.
How to Request a Return or Exchange
- Email contact@tasnimjewellery.com within 15 days of delivery.
- Include your order number, a description of the issue and clear photos where relevant.
- Once we review and approve your request, we will send you return instructions.
- Ship the item back within 15 days of approval, in new condition with its original packaging, accessories and documentation.
Return shipping. Return shipping costs are paid by the customer, except when we sent you a defective or incorrect item.
Unboxing video. We recommend recording a short video when you open your order. It is not required, but it helps us resolve any claim faster.
Refunds
After we receive and inspect your returned item, we will process an approved refund within 14 business days. Refunds are issued to the original payment method.
What is not covered. Items damaged through misuse, neglect or accidents after delivery, items returned after the 15-day window, and claims without enough information for us to verify.
Changes to This Policy
We may update this policy from time to time. Changes apply to orders placed after the updated date shown above.
Contact Us
Questions about your order? We are happy to help.
Tasnim Jewellery
Basement, H. No. 7/2147, Azaz Umarji House, Chhadaole, Masjide Ibrahim, Rampura, Surat, Gujarat 395003, India
Email: contact@tasnimjewellery.com
Website: tasnimjewellery.com